Coolzino Casino Privacy Policy
This Privacy Policy explains how Coolzino Casino collects, uses, and protects your personal data in accordance with the European General Data Protection Regulation (GDPR). We are committed to respecting your privacy and processing your information transparently and securely. By using our platform, you agree to the practices described in this document. Last updated: January 2026.
Information Collected
We collect the information you provide during registration: first name, last name, email address, date of birth, and an optional phone number. For financial transactions, we record payment details necessary to securely process your deposits and withdrawals. We also collect technical data such as your IP address, browser type, operating system, and pages visited to improve your experience and ensure platform security.
How We Use Your Data
Your personal data is used to manage your player account, process your financial transactions, and provide you with our online gaming services. We use it to verify your identity in accordance with legal obligations to combat money laundering and terrorist financing. Your information also allows us to personalise your experience, prevent fraud, and send you communications about our promotions if you have given your explicit consent.
Data Protection
We use bank-level encryption to protect all data transmissions between your device and our servers. Your information is stored on secure servers with strictly controlled and monitored 24/7 access. Our security team continuously monitors our systems to detect and block any intrusion attempts. We conduct regular security audits to ensure compliance with our protection standards.
Data Sharing
We never sell your personal data to third parties. We may share your information with our approved payment providers to securely process your transactions. In the event of a legal request from a competent authority, we are obliged to disclose certain data in accordance with the law. Our partners are contractually obliged to protect your information according to our security standards and GDPR requirements.
Cookies and Tracking Technologies
Our site uses cookies to enhance your browsing experience and remember your preferences. Essential cookies enable basic site functionality and cannot be disabled. Analytical cookies help us understand how you use the platform to improve it. Marketing cookies, if you accept them, allow us to personalise the promotions displayed. You can configure your browser to refuse certain cookies, but some functionalities may not work correctly.
Your GDPR Rights
You have the right to access the personal data we hold about you at any time. You can request the rectification of inaccurate or incomplete information. You have the right to request the deletion of your account and your data (right to be forgotten). You can object to the processing of your data for marketing purposes. You have the right to data portability. To exercise these rights, contact our customer service via email or chat. We respond to all requests within a maximum of 30 days.
Data Retention
We retain your personal data for as long as your player account is active and you use our services. After your account is closed, we keep certain information for the period required by law, generally 5 to 7 years for financial transaction data for tax and anti-money laundering purposes. Browsing data and logs are kept for a maximum of 12 months before being anonymised or deleted.
Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory developments. In the event of significant changes, we will inform you by email or via a visible notification on the site at least 30 days before the changes come into effect. The last updated date is indicated at the top of this document. We encourage you to review this page regularly to stay informed.
Contact and Complaints
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact our Data Protection Officer. Send an email to support_cr@coolzino.com with the subject Data Protection. Our team will respond within a maximum of 48 business hours. If you believe your rights are not being respected, you can lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertes) in France.